Data Privacy Policy
Your privacy is important to us at TrailGroveHarvest
Information We Collect
When you reach out to us for corporate flower arrangements or gift services, we gather details you share willingly. This includes your name, business name, email address, phone number, delivery locations, and specific preferences for your floral needs. We also collect payment details when you place orders, though this is handled securely through our payment partners.
For our corporate clients, we may obtain additional business information such as company registration details, preferred delivery timings, and budget requirements. This helps us deliver a service that aligns with your business needs.
Our website automatically gathers certain technical information when you visit. This includes your IP address, browser type, device details, and how you navigate our site. We use this data to enhance site performance and understand how clients discover our services.
How We Use Your Information
We primarily use your personal information to complete flower orders and deliver exceptional customer service. This includes processing orders, coordinating deliveries, crafting custom arrangements based on your needs, and communicating about your service requirements.
We also use information to improve our services and overall website experience. This helps us identify which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
TrailGroveHarvest respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who assist us in operating our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, a court order, or government request. We may also share information to safeguard our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and implement suitable technical and organizational safeguards. This includes protected data storage, encrypted communications, and restricted access to personal information within our organization.
Secure Storage
Your personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information as it moves between your browser and our servers.
Limited Access
Access to customer data is restricted to staff who need it to perform services.
Although we deploy robust security measures, no online transmission method is completely foolproof. We continually update our security practices to guard against evolving threats.
Your Privacy Rights
You hold important rights over your personal data. In line with applicable laws, you may be entitled to access, update, remove, or limit how your information is used.
To exercise these rights, contact us via the details at the end of this policy. We will respond within a reasonable period as required by law.
Data Retention
We keep personal information only as long as needed to deliver our services and meet legal obligations. Retention duration varies based on the data type and its intended purpose.
Typical Retention Periods:
- Customer contact and order details: a few years after the last service engagement
- Payment records: several years for tax and accounting needs
- Web analytics data: around two years for service improvement analysis
- Marketing preferences: until you opt out or a period of inactivity of about two years
Cookies and Website Tracking
Our site employs cookies and comparable technologies to enhance your browsing experience and gain insight into how visitors interact with our site. Cookies assist us in recalling your preferences and evaluating site performance.
You can manage cookie preferences via your browser settings. Note that turning off some cookies could impact how the site works. For comprehensive details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site might include links to external sites or services. This privacy policy covers only TrailGroveHarvest and our own site. We are not accountable for the privacy practices of third-party sites.
We encourage you to examine the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We might revise this privacy policy from time to time to reflect shifts in our practices, offerings, or legal obligations. When substantial changes occur, we will modify the "Last Updated" date at the top of this policy.
We invite you to check this policy from time to time to stay aware of how we safeguard your privacy.
Contact Us About Privacy
If you have inquiries about this privacy policy, wish to exercise your privacy rights, or have concerns about our handling of your information, please reach out to us.
Contact Us About Privacy
TrailGroveHarvest Privacy Team
1 Floral Street, London
London, United Kingdom WC2E 9ET
Email: [email protected]
Phone: +44 20 7946 0999
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We strive to reply to all privacy inquiries within five business days.